Panen123 takes the privacy of every Malaysian member seriously. This document clearly explains what data we collect, how it is used, how it is protected, and your rights over your own personal data.
Six core principles that guide how Panen123 manages and protects the personal data of every Malaysian member.
All information you send to or receive from Panen123 is encrypted using 256-bit SSL technology — the same level of protection used by Malaysian online banking platforms such as Maybank2u and CIMB Clicks. No data travels in plain text that could be intercepted.
Panen123 never sells, rents, or shares members' personal data with any third party for marketing or commercial purposes without your consent. Your data belongs to you, and we respect that fully.
Panen123 members' personal data is stored on servers protected by multi-layered firewalls, role-based access controls and 24/7 security monitoring. Access to data is granted only to staff who require it for legitimate operational purposes.
You have the right to access, request a copy of, correct or request the deletion of your personal data held by Panen123 at any time. Requests will be processed within 14 business days through our official support channels.
Panen123 undergoes independent third-party security audits by accredited firms every quarter to ensure our privacy policy is properly implemented and our data protection technologies remain up to date with the latest industry standards.
In the event of any security incident involving member data — even a minor one — Panen123 is committed to notifying affected members within 72 hours and taking immediate remedial action to protect your information.
Important Note: This Privacy Policy describes how Panen123 collects, uses, stores and protects your personal data. By registering and using the Panen123 platform, you agree to the practices described in this policy. We encourage you to read this document carefully and to contact us if you have any questions.
Panen123 is an online sports betting and casino platform operating in Malaysia and serving Malaysian members. We understand that personal data privacy is a matter of great importance to Malaysians, and we take this responsibility seriously across every aspect of our platform's operations.
This Privacy Policy applies to all personal information collected by Panen123 through the panen123.biz website, the Panen123 mobile app, and all other interactions between you and our platform — including communications via customer support, email, and other channels we operate.
This document should be read in conjunction with Panen123 Terms & Conditions. In the event of any conflict between the two documents with respect to data protection, this Privacy Policy shall take precedence.
Panen123 is the data controller for all personal information collected through this platform. For any data privacy enquiries, you may contact us at support@panen123.biz.
Panen123 collects your personal data through several channels — directly when you register or use the platform, and automatically through standard tracking technologies. Below is a summary of the data we collect:
| Data Type | Sample Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Identity verification & member eligibility |
| Contact Information | Malaysian phone number, email address | Account & security communications |
| Financial Information | Bank account number, e-wallet account holder name | Processing deposits & withdrawals |
| Verification Documents | MyKad copy, bank statement (if required) | KYC compliance & fraud prevention |
| Account Information | Account access & security |
When you use the Panen123 platform, we automatically collect certain technical data necessary to keep the platform running smoothly and securely:
Panen123 does not collect information beyond what is necessary for platform operations. Specifically, we do not collect sensitive category data such as health information, religious beliefs, political views, or biometric data unless explicitly required by law for identity verification purposes.
Panen123 uses your personal data only for legitimate purposes necessary for platform operations. We do not use your data for purposes unrelated to the services you use. The specific purposes for data use are as follows:
Data Minimisation Principle: Panen123 only collects and uses data that is strictly necessary for the stated purposes. We do not collect data excessively and continually reassess the data we retain to ensure nothing unnecessary is kept longer than required.
Panen123 processes your personal data on the basis of one or more of the following lawful grounds, depending on the type of data and the purpose of processing:
Panen123 does not sell or disclose members' personal data to third parties for their own marketing purposes. That said, in the course of running the platform, we may need to share data with the following categories of third parties — all subject to strict limits set by Panen123:
To process your deposits and withdrawals via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX, Panen123 is required to share minimum transaction information with the relevant financial service providers. The data shared is limited strictly to what is needed to process the transaction.
Live casino, poker, and slots games on Panen123 are provided by third-party game suppliers. These providers may receive the minimum technical data required to operate a game session. They do not receive your full identity or financial information.
Panen123 will disclose personal data to government authorities or law enforcement when required by law, court order, or direction from a lawful authority. We only disclose the minimum data necessary and will inform you of any such disclosure where permitted by law.
Please Note: Panen123 never shares your personal data with advertisers, marketing companies, data brokers or any commercial entity not directly involved in delivering the platform's services to you. If you receive communications claiming to be from Panen123 but have never registered with us, please contact us immediately as this may be a fraudulent attempt.
Panen123 invests seriously in security technology and procedures to protect your personal data from unauthorised access, disclosure, alteration, or loss. The key security measures we have in place include:
Panen123 retains your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. The general principles we follow are:
Once the retention period has expired or the data is no longer needed, Panen123 will securely delete or destroy the data using methods that ensure it cannot be recovered.
As a Panen123 member, you have several important rights regarding the personal data we hold about you. These rights can be exercised by contacting our support team:
You have the right to request and receive a copy of all personal data we hold about you in a readable format within 14 working days.
If any data we hold about you is inaccurate or out of date, you have the right to request an immediate correction and we will update it within 7 working days.
You have the right to request the deletion of your personal data under certain circumstances — for example, if the data is no longer needed or you withdraw your consent. This is subject to applicable legal retention obligations.
In certain circumstances, you may request that we restrict how we process your data while an issue is being resolved — for example, while you are disputing the accuracy of your data.
You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another service if desired.
You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
To exercise any of the rights above, contact the Panen123 support team by email at support@panen123.biz or via the platform's 24/7 live chat. Clearly state the right you wish to exercise and provide your account details for identity verification. We will respond within 14 business days.
The Panen123 platform uses cookies and similar tracking technologies to ensure the platform functions properly and to deliver a better user experience. Cookies are small text files stored on your device when you visit our website.
You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Panen123 platform and you may be unable to log in or use certain platform features properly. Panen123 does not use cookies for third-party advertising purposes.
In the course of operating the platform, your personal data may be processed or stored on servers located outside Malaysia. This applies primarily in the context of the cloud infrastructure and technology service providers we use.
Panen123 ensures that any cross-border data transfers are protected by binding data processing agreements, recognised standard contractual clauses, and technical safeguards equivalent to or exceeding the level of protection we apply in Malaysia. We work exclusively with service providers that are committed to high data protection standards.
Our Commitment: Regardless of where your data is physically processed, the level of protection set out in this Privacy Policy will always apply to your data. You may contact us for more information on the countries or regions in which your data may be processed.
If you have any questions, concerns or complaints regarding this Privacy Policy or how Panen123 handles your personal data, please do not hesitate to contact us. We are committed to addressing all privacy enquiries seriously and within a reasonable timeframe.
You may reach the Panen123 Privacy Team via:
If you are not satisfied with our response to your privacy complaint following our internal process, you have the right to seek further remedy through the appropriate channels under applicable law in Malaysia.
Panen123 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to how we protect your data. The latest version will always be available on this page with the "Updated" date clearly shown at the top. We will notify you of significant changes via email or platform notification.
In today's digital landscape, data privacy is an issue of growing concern for Malaysians — and for good reason. Every day we hear about data breaches, personal information being sold to third parties without users' knowledge, and countless cases of data misuse that affect individuals directly. At Panen123, we want you to use our platform without having to worry about any of that.
Panen123's Privacy Policy is not a document written merely to satisfy legal requirements — it is an honest account of what we do with your data and why. We believe transparency is the foundation of trust, and trust is the foundation of the long-term relationship between Panen123 and every Malaysian member who joins our platform.
One of the biggest concerns users have about digital platforms is whether their data is sold to advertisers or marketing companies. At Panen123, the answer is an unconditional no. Our business model does not rely on selling user data. It is straightforward: we provide quality Sports Betting and casino services to Malaysian members, and our revenue comes solely from legitimate betting activity. Your data is not a product we sell to anyone.
The only time your data is shared with external parties is when it is genuinely necessary to process your transaction — such as sharing minimum information with DuitNow or Touch 'n Go eWallet to process your withdrawal — or when required by law. And in both cases, only the minimum necessary data is shared, nothing more.
A fair question — and we appreciate you asking it. The answer comes down to legitimate operational necessity. Panen123 needs to know who you are (name, phone number, email) to manage your account and keep it secure. We need your financial account details to process withdrawals to the correct account — so your money reaches you and no one else. We retain transaction records to meet legal requirements and to resolve any disputes that may arise quickly and fairly.
We also collect technical data such as IP addresses and device types — not to monitor you, but to protect your account. Panen123's security systems use this information to detect if someone is attempting to access your account from an unfamiliar location or device. Without it, we would have no way to distinguish between you logging in from your usual phone and someone attempting to hijack your account from another country.
Many people are unaware that they have real, enforceable rights over their personal data at Panen123. You can request to view all data we hold about you, ask us to correct inaccurate data, or in certain circumstances request that we delete your data. These rights are not just theoretical — Panen123's support team is ready to help you exercise them. Simply email support@panen123.biz or reach us via live chat and state the privacy right you wish to exercise. We will process your request within 14 business days, no longer.
This Privacy Policy should be read in conjunction with Panen123 Terms & Conditions. For more information on how we support healthy and responsible use of the platform, please read our Responsible Gambling us. Together, these three documents form the complete framework governing the relationship between you and Panen123.
The data we collect also helps us protect you — not just process your bets.
Panen123 uses your betting activity data to identify patterns that may indicate problem gambling — such as increasingly frequent late-night bets, sudden spikes in bet size, or loss-chasing behaviour. This monitoring is for your benefit, not to judge or restrict you without cause. If we identify a concerning pattern, our team may reach out to you proactively to offer support.
Information relating to your deposit limits, loss limits and self-exclusion history at Panen123 is among the most sensitive data we hold. This information is never shared with any third party and is accessible only to Panen123's security and responsible gambling teams, solely for the purpose of protecting you.
Identity verification documents such as MyKad copies submitted for age verification are stored with the highest level of security and used solely for member eligibility verification purposes. These documents are not used for any marketing purpose and will be deleted once the minimum retention period required by law has elapsed.
The most frequently asked questions by Malaysian members about data privacy and personal information protection at Panen123.